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10210 Mount Savage Road NW Cumberland, MD 21502
Customer Testimonials - Timbrook Kia
Dear Mr. Doolan:
I contact your Service Department on April 12 to have my 2016 Kia Soul serviced due to air conditioner failure. I was told the earliest it could be seen was April 18. I expressed this was unsatisfactory due to my breathing issues. Then being told that date was the best you could do.
The next day I proceeded to drive up to Timbrook and speak to someone in person. The only person I could find, in the Service Dept., was Brandon Doolan. I told him about my health and I have to have air conditioning. He took my Kia into the garage. Shortly thereafter I waited in the Waiting Room. He came in and told me the compressor had gone bad and he would order one. He then proceeded to get me a loaner car, which he did.
I had the loaner on the 12th evening and the 13th, and he called around 3pm our car was finished, on the 13th. I immediately went to Timbrook.
I was so pleased with the car and concern I received from Mr. Doolan. Very prompt and professional service. You have an excellent employee in Mr. Brandon Doolan and he should be duly recognized.
I felt management should know how satisfied I am and we love our Kia Soul.
John & Iris G.
They helped us find the vehicle we wanted!! Dina in financing went above and beyond to help us with our purchase!!
Sales & Service
When I brought my Amanti in, my intention was to have it assessed for power steering trouble. There is a comfortable little nook with a table and chairs and a window overlooking Wills Creek. The space was perfect for reading a book while my car was being serviced. As Nate (Huff) walked by me, he said "Hello." I guess you could say he had me with hello; I left the dealership that day with the understanding that your service department manager would order a new power steering pump and (!) with a new Soul Plus, my first new car! Nate's approach was personable and relaxed. He sat down at the table and expressed his commitment to keeping the focus on me. He escorted me to the lot and showed me a Soul. (I recently bought a tent and plan on going camping again.) The red/black model caught me eye. I like the higher ground clearance, the added visibility, the cloth seats, the 30/60 added storage space feature, the adjusting steering wheel, the meter cluster design and SiriusXM. The test drive up Route 160 convinced me that the car had power and handling ability. By the time I returned, I had a name for her. I was invited to keep the car for the afternoon. A potential deal-breaker: whether or not Mom could get in and out easily. Knee surgeries are pending in late Summer/early Fall. She got in and out with relative ease. Nate added his personal phone number before he gave me his business card. Nate, Rich, Dina, and Craig (Service) made the sales and service experience very gratifying!
Our salesman and staff went way above expectations to make us happy. We love our Kia and will tell everyone about our experience in the Kia Timbrook in Cumberland. Md. And Bill Pritts is a great salesman. Very kind and made sure we were happy. The sales manager Dina Wilson is fantastic she has the best personality and always smiling and goes out of her way. Also I want to mention Stephanie the online salesperson she was right there to meet us and help us in every way. Thank you Cumberland Kia Timbrook.
I am on my third car with Timbrook. They are like family. Always a pleasure to deal with.
Everyone was great to us, listen to what we wanted, felt no pressure to buy a car, truly exceptional sales
Service Manager Craig Stumbaugh is top notch, he made sure everything was fixed right...
I was taken care of right away. The service was excellent. I couldn't have ask for any better service. I would highly recommend Timbrook Kia. So yes I will buy again from Timbrook Kia. Excellent place to do business with. Thanks so much for the excellent staff that provides the excellent service.
I am very pleased with the service department. I had to reschedule my vehicle twice due to schedule conflicts on my end (once at the last minute) and they were very kind and understanding. The person went over everything with me and asked me if I had any questions before I left. He had also already added in my discount (from a coupon) before I even arrived to get my car. There is nothing they could have done to better accommodate my needs. I am very appreciative of their flexibility and service. Thank you.
The staff was great! Jennifer was very knowledgeable. She was exceptionally thorough in explaining how everything worked in the vehicle. Dina was exceptional in explaining the paperwork such as the financing and the warranty along with all the great things Kia has to offer me as a new owner. My wife and I are very pleased. Thank you.
I love my Kia and you have a wonderful staff. I have no complaints!
Kendra S. – Cumberland, MD
Great job, great employees!
Michael B. – Bedford, PA
I was treated very professionally with lots of help and kindness
Janice H. – Paw Paw, WV
The sales person, Greg McDonald and manager, Dina were friendly. Timbrook KIA's atmosphere was pleasant and more laid back, not like the large city car dealers. They were very trusting while I test drove the Sportage. Greg helped me to remove my things from my X-terra. Overall good buying experience.
Nina H. - August, WV
No pressures, easy transition and friendly service...
Gary L. - Piedmont, WV
I keep coming back for more, this is my 3rd KIA purchase. I have dealt with Timbrook since 1990, when they were SPOERL'S. Since then, I have purchased a used Chevrolet, used GEO, 2 New Nissans, 3 New Kia's. Timbrook is a family owned business, their employees are treated like family and they in turn treat their customers like family. I have known the Sales Manager Dave Lindsay for 20 plus years. He started out as a salesman and moved up to his Manager position within just a few short years of working there. Their newest sales person, Jennifer Schryock was very professional, very knowledgeable and went above and beyond her job title to insure that I was happy and was very familiar with my new KIA Sportage. I would definitely recommend Timbrook to all my friends and family.
Malinda H. - Frostburg, MD
Amazing service and staff. I had choose a Kia Soul for my next car before even going car shopping. I found one at another dealer slightly used and less money choose to start my buy process with them. After disappoint and lies left and right I finally came to my senses and told my self I didn't want to deal with that type of company. If their going to treat me like this when I'm buying a brand new car that they don't even normally sell then how would they be if I actually needed them for something. So I contacted Timbrook and wow what a difference. They listened they came through with everything I wanted and more. Stephanie, Greg And Dina made getting my new soul such a more pleasant experience. I couldn't imagine going with anyone else!
This is Michael S., a very happy existing customer of yours. I wanted to take this time to send my sincere gratitude. As you know, my wife and I were so pleased with the purchase of our 2016 Kia Optima EX from Jennifer and you, that there was no way we would go anywhere other than Timbrook for service. Our daughter recently purchased a 2008 Kia Spectra from her Aunt and it was in dire need of a Maryland State inspection, with lots of necessary repairs to make it road safe, and a very deep cleaning to say the least. The Timbrook Kia Service Department with the Timbrook Reconditioning Center did a tremendous job with our daughter's car. The car drives wonderfully and looks beautiful! Please pass on our many thanks to both departments. Also, Craig is an excellent Service Manager and is a great addition to your establishment. He was very respectful and took the time to make sure that we were pleased for this work as well as for our scheduled maintenance with the 2016 Optima. All of you have been wonderful with customer service and that goes along way! No wonder Timbrook is so successful!!! Thank you Dina, Jennifer, and Craig!!!!!!!!! Michael S. 11/16/2016
Me with my new Kia Forte with Jennifer, Dina, and Dave. This team treated me as if I was their only customer! I researched this car for a full month and looked in several different states for a better deal. They beat everyone's prices and made what I thought was the impossible possible. I highly recommend Timbrook Kia. Thank you all for being so helpful and kind and for going out of your way to make this happen for me. I LOVE my new car!!!
Just wanted to let you know how much I love my 2016 Silver Kia Sorento. It meets all the needs I wanted it for. Gas mileage is great and the room in it for storage is awesome for trips. My German Shepherd, Shadow Rose, loves the back seat!! I have it covered to protect the seats from her paws, but she thinks the back seat is hers! I can store luggage etc in the area behind that seat. Leah M. 10/4/2016
Timbrook Kia - Real Professionals
How would you like to have a car buying experience that is pleasant, informative and satisfying? That was our experience at Timbrook KIA! Stephanie Bender and Bucky Dayton are outstanding sales representatives who guided me through the process efficiently and effectively. Dina Wilson, in a most professional manner, concluded that financial settlement in a clear and simple manner. I am certain that Mr. Timbrook highly values these professionals. Robert & Sandra W. 9/25/2016
I'm still amazed at the professionalism and "customer-centered" caring attitude every time I visit the building. Speaks volumes and gives the business a good name. Cheri L. 9/21/2016
Very experienced on product and very helpful with our questions. Robert N. 9/14/2016
Thank you to Mr. Bill Pritts and Dina Wilson!! Mr. Pritts always met on the lot or at the door! He was always very kind and made sure I got the car I wanted! When I go in for service, he still greets me at the door and asks how everything is going! He will always be my "go to" for any car I purchase!
Thank you to Dina who always makes the numbers work!! Your time and diligence was very much appreciated! I also appreciated that you made sure I had a car to drive while mine was in for a little touch up! Timbrook has always made sure I had a vehicle to drive so I was never inconvenienced! Not everyone does that! Miss Dina you are a gem and I appreciate all your hard work!
Because of these two amazing people, I will be purchasing all of my cars at Timbrook Kia!
God Bless you all! Karen H. 9/10/2016
The sales staff was absolutely AMAZING and very intelligent. I had been to numerous dealers who informed me that due to my bankruptcy 12 years ago, I was a "ghost" in the system. Because I sold vehicles before, I understood that. Your KIA finance manager went above and beyond by not just looking at Equifax or Experion. She pulled my Transunion score. Which I honestly forgot about myself. Almost 99% of all car dealers take the first score at "face value". The finance manager at your Timbrook KIA location went that extra step to do everything she could to put me into a vehicle. The sales rep that I dealt with made it a point to introduce me to their service department and also allowed me to schedule my first oil change while I was there. Going that extra step says a lot to me. I am very grateful and very pleased with the service I received. I honestly could not be happier.
Thank you so very much. Robert L. 9/9/2016
There was no high pressure sales pitch. I spent the day looking at cars and I even walked away from one dealership because of a pushy salesman. Here I was treated with respect. I was offered a test drive and asked what features I was looking for and when I got back from my test drive, he had the car in the color I liked and the features I wanted waiting for me. He insisted I try it out too so I could see the differences in the two cars. Then, after I purchased my Soul, he went out with me and showed me a few features, asked me if I had any questions and even programmed my phone into the car. He didn't rush me at all. That is my idea of a good salesman. Della I. 9/2/2016
Always courteous and pleasant waiting area with snacks. Connie N. 9/1//2016
Thanks for all the help with me buying a new car. From Bucky Dayton to Dina Wilson the experience was great. I love my new Kia Sorento. Glenna H. 8/17/2016
Dear Mr. Dayton,
Thank you so much for guiding us through the purchase of our new Sorento. This is the first time we purchased a Kia which, for me, made the car buying experience even more nerve wracking. You and your associates, Stephanie and Dina, however, made the process smooth and as stress free as you could and I left your dealership feeling very good about our purchase and very appreciative of all the help the three of you provided. I have never liked buying a car (the process literally makes me sick) and this was the best experience I have ever had with car buying.
We are still trying to figure out all the features included with the vehicle and our 12-year-old son has been teaching us all about the car. So far we love everything about it and enjoy the car more and more each day. We had a great time trying out the remote start - John and I struggled with it over and over but our 19-year-old figured it out the first time and we had a big laugh about it. So far we've hauled 6 people in it including our 6'5" young man and everyone rode comfortably. The only drawback we've seen so far with that much seating is that having 4 or more young people riding with you tends to get a little wild and crazy but that's not the car's fault.
Please tell Stephanie thank you for her kindness and humor and patience with getting all the i's dotted and t's crossed with Geico and Wells Fargo. She is a ray of sunshine.
Please tell Dina thank you for her patience with explaining everything related to financing and added programs and especially for her help to our daughter. She went above and beyond what she would have ever needed to do.
A special thanks to you for teaching us about hte car without pushing for a sale. I felt so comfortable with you and your approach.
Everyone was just so nice.
Once again, thank you. Cindy C. 8/9/2016
We appreciate the reliable work, and the welcoming atmosphere. Everyone is friendly, and accomodating. Patrick S. 8/9/2016
I just want to give a big shout out to salesperson Jennifer Shryock you are the best!!!! Also want to say thank you to all those who helped my husband with purchasing my car and kudos on keeping the secrect!!! Thank You all!!!!
Loved dealing here. Salesman and financial director very helpful. They made sure we got the deal to fit our budget. Sandy T. 7/25/2016
I have had my kia for three years. Timbrook Kia can't be beat. Robin S. 7/14/2016
I recently purchased a 2016 Kia Sportage from Timbrook Kia in Cumberland and I must say my experience was second to none. The entire staff was spectacular by helping me every step of the way. My salesperson, Bill Pritts, worked with me until I received the price that was comfortable for me. Dina was amazing as well. Great dealership with outstanding service!
My special thanks to you and the KIA Timbrook Team for the extraordinary experience and outstanding job you did selling us our new 2016 KIA Sorento SX-V6. I especially enjoyed meeting you and chatting with you during our work effort!
Sam and I were delighted with your presentation and especially your expertise. As you know, this was our first experience with leasing a vehicle. You did, indeed, make the process SIMPLE! The extra time, energy, and effort that you, Dave, and Bret put into this sale were certainly worthwhile.
Bret, thank you for your attention to detail and your relentless determination to have us drive off your lot and back to Prince Frederick in a new vehicle! You do have a bright future with Timbrook KIA and again our congratulations on now being in your new job four months!
It was truly a joy for us to work with such dedicated and talented employees. If everyone could be as pleasant and helpful, our world would be much happier. We are looking forward to seeing you in October. Bette B. 7/1/2015
All staff was very friendly and helpful, made it a pleasure to go over vehicles and vehicle options. No sales pressure.
We appreciate the excellent service offered to us at Timbrook Kia.
EVERYBODY WAS POLITE/FUNNY/EASY TO TALK TO - IT WAS EXCEPTIONAL Daniell W.
Everyone was super nice, even though we were the last to leave that evening, they were very considerate of the wait and kept up engaged in conversation, which helped to pass the time. It was a very busy sale day for them! We got a great deal and I love my new Kia.
Bill Pritts was our sales consultant and he was very helpful. (amazing) We would definately buy another vehicle from there!
I love the sorento. And timbrook is the only place I would go to buy one. This is my second one I owned and I will continue to buy Kia cause they are very nice to drive and are sharp looking.